CMA Report

CMA Report

The future of the legal services market 

The Competition and Markets Authority (CMA) launched a market study into the provision of legal services in England and Wales. 

What are your views on implementing the CMA recommendations to improve the legal services market for consumers, published in December 2016?

The recommendations include:
  • a requirement on legal services providers to publish information on price, service, redress and regulatory status
  • the development of an online single digital register for all authorised providers, so information is easily accessible, enabling comparison sites and other intermediaries to allow consumers to compare providers in one place
  • the development of the existing Legal Choices website (a joint initiative of the legal regulators) as a consumer education hub covering the whole of the legal services market, both regulated and non-regulated
  • a recommendation to the Ministry of Justice that it: investigates whether to extend existing redress schemes such as the Legal Ombudsman to consumers who have used non-regulated legal services providers; and launches its delayed consultation on the independence of legal regulators

Read the legal services market report, published in December 2016.