Survey Results

Consumer Survey Feedback Main Survey Results

Survey Results

2017 Complaints survey results

The results of our annual complaints survey provide us with a clearer understanding of the quality of service consumers receive from members of the Chartered Institute of Legal Executives (CILEx) and CILEx Practitioners.

2017 Client survey results

Thank you if you were one of the many people who kindly completed our 2017 Client Survey and thereby contributed to our survey results. This survey allows consumers to tell us about the quality of services provided by those we regulate.

The views we collect as a result of this survey help us to monitor trends, gain a better understanding of the impact our regulation has, and help us to develop our policies, procedures and guidance. Those taking our annual survey can share their views directly with us and help contribute to the shaping and provision of future legal services.

If you would like to take part in this year's client survey, or any of our other 'live' surveys, then please visit our Surveys page.


2017 Complaints Survey

Gain a clearer understanding of the quality of service consumers receive from our regulated community.

> Download the Results of the 2017 Complaints Survey

2017 Client Survey

Using legal services? Take a look!

> Download the results of the 2017 Client Survey

2017 Client Survey

Providing legal services? Take a look!

> Download the results of the 2017 Client Survey