Our Standards

Our Standards

CILEx Regulation sets standards and rules which all those we regulate must follow. We regulate:

All of those we regulate must know about, understand and follow the CILEx Code of Conduct. You can find the Code below and it sets out the standards of behaviour that you should expect of those we regulate both when they are carrying out their professional work and in their general behaviour.

CILEx Code of Conduct 

Those we regulate must:
  1. Uphold the rule of law and the impartial administration of justice.
  2. Maintain high standards of professional and personal conduct and justify public trust in you, your profession and the provision of legal services.
  3. Behave with honesty and integrity.
  4. Comply with your legal and regulatory obligations and deal with your regulators and ombudsman openly, promptly and co-operatively.
  5. Act competently in the best interests of your client and respect client confidentiality.
  6. Treat everyone fairly and without prejudice.
  7. Ensure your independence is not compromised.
  8. Act effectively and in accordance with proper governance and sound financial and risk management principles.
  9. Protect client money and assets.

What is outcomes-focused regulation?

The standards set by CILEx Regulation in the CILEx Code of Conduct will mean that the following outcomes can be delivered for consumers, the public, employers and professionals:

1. Trust that the people and entities (firms, businesses, practices) we regulate will:

  • Act honestly and lawfully when they carry out work for clients.
  • Do what is best for their clients whilst always being respectful of the courts.

2. Confidence that the people and entities (firms) we regulate have the skills and ability to carry out the work that we authorise them to carry out.Confidence that proper standards are set for the people we regulate and they meet those standards.

3. Confidence that money left with a person or entity (firm) regulated by us:

  • Will be safe.
  • The person or entity will be responsible for that money.

4. Confidence that those we regulate will inform us, or other relevant organisations, about misconduct (wrongdoing) by another person.

5. Confidence that those we regulate will:

  • Deal properly with concerns and complaints made about them.
  • Work with regulators and Ombudsmen to quickly resolve concerns and complaints.
Confidence that those we regulate will:
  • Think about whether there is a conflict of interest with any work they are asked to do.
  • Take care to keep information about a client and their case confidential and safe.

6. Confidence that those we regulate will:

  • Clearly explain the services they provide.
  • Clearly explain the possible outcomes of a case, the costs that will be involved in dealing with a case and the timescales for dealing with a case.
  • Take the lawful action a client asks them to undertake.
  • Keep their clients and the people they work with up to date with information about a case. This includes changes in possible outcomes, costs and timescales.

7. Confidence that those we regulate will treat clients fairly and equally. Confidence that entities (firms) we regulate: 

  • Are properly organised, run and financially sound.
  • That work carried out by people in the entities is done in an organised way to make sure the best possible outcomes for clients and what the law allows.

What happens if the CILEx Code of Conduct is not followed?

If we receive an allegation that a person or entity (firm, business, practice) has behaved in a way that does not follow the standards of the CILEx Code of Conduct we will investigate and this may give lead to disciplinary proceedings.