Code of Conduct

Code of Conduct

All CILEx members, CILEx Practitioners, Approved Managers and Authorised Entities must comply with all of the rules and bye laws of CILEx and CILEx Regulation. The CILEx Code of Conduct sets out the standards of conduct expected and required. The current Code came into force in January 2015. 

Regulated individuals and entities must follow the Code in their conduct, practice and professional performance, and are under a duty to be familiar with what these principles are. 

What you can expect from those we regulate

The standards set by CILEx Regulation in the CILEx Code of Conduct mean that consumers, the public generally, employers and other professionals can have confidence that:

The people and entities that we regulate will:

  • act honestly and lawfully when they carry out work for clients; and
  • do what is best for their clients whilst always being respectful of the courts
The people and entities we regulate have the skills and ability to carry out the work that we authorise them to carry out.

Proper standards are set for the people we regulate, and that they meet those standards.

Money left with a person or entity regulated by us:

  • will be safe; and
  • the person or entity will be responsible for that money.
Those we regulate will inform us, or other relevant organisations, about misconduct (wrongdoing) by another person.

Those we regulate will:

  • deal properly with concerns and complaints made about them; and
  • work with regulators and Ombudsmen to quickly resolve concerns and complaints.

Those we regulate will:

  • Think about whether there is a conflict of interest with any work they are asked to do; and
  • take care to keep information about a client and their case confidential and safe.

Those we regulate will:

  • clearly explain the services they provide;
  • clearly explain the possible outcomes of a case, the costs that will be involved in dealing with a case and the timescales for dealing with a case;
  • take the lawful action a client asks them to undertake, and
  • keep their clients and the people they work with up to date with information about a case. This includes changes in possible outcomes, costs and timescales.
Those we regulate will treat clients fairly and equally. 

Entities we regulate:

  • are properly organised, run and financially sound; and
  • work carried out by people in the entities is done in an organised way, to ensure the best possible outcomes for clients within what the law allows.
The guidance will also help you comply with the Proceeds of Crime Act 2002, Terrorism Act 2000 and Money Laundering Regulations 2007.