WBL Competency 2: Communication Skills


Outcome 2.2: Use suitable language in communication


Provide two examples

Guidance for Outcome 2.2

To meet this Outcome you will need to show that you have used suitable language when communicating, which was tailored to the needs of the recipient.

In your logbook sheet you should explain why you used the language you did and how you tailored that language to the recipient.

You should attach supporting evidence of your communication, e.g., the email conversation or a letter to a client or other professional.


Examples for Outcome 2.2

Examples may come from different types of legal work as shown by following the links below:

Example 1

Example 2

Example 3


Could you use your evidence for these Outcomes too?


Remember to read the guidance for each outcome to ensure you fully meet the criteria


If you tailored the language to meet the expectations of the client/service user, you could possibly use this evidence towards meeting the following Outcome:

Outcome 3.6 Manage a client’s or service user’s expectations

If you tailored the language within the correspondence to establish an effective working relationship with someone other than your client, you could possibly use the evidence towards meeting the following Outcome:


Outcome 8.1 Establish effective working relationships with others involved in a legal matter