WBL Competency 3: Clients Relations

Outcome 3.1: Identify and understand a client’s or service user’s position

Provide two examples

Guidance for Outcome 3.1

 

To meet this Outcome you will need to show that you can understand a client/service user’s position.

In your logbook sheets you should explain what your client/service user’s position is and explain how the evidence shows that you understood the client/service user’s position.

You should attach supporting evidence of the client/service user’s position and evidence that shows you understood the client/service user’s position.

 

Examples for Outcome 3.1

Examples may come from different types of legal work as shown by following the links below:

Example 1

Example 2

Example 3

 

Could you use your evidence for these Outcomes too?

 

Remember to read the guidance for each outcome to ensure you fully meet the criteria

If the evidence of understanding your client/service user’s position is a communication with a third party in which you used your skills to represent your client/service user’s position (i.e., what they wanted), you could possibly use this evidence towards meeting the following Outcome:

Outcome 2.5 Represent a client through effective use of communication and other skills

If your client/service user wanted you to take a particular action and you did so, you could possibly use the evidence towards meeting the following Outcome:

Outcome 3.5 Take action to deal with instructions received