WBL Competency 3: Client Relations

Outcome 3.5: Take action to deal with instructions received

Provide two examples

Guidance for Outcome 3.5


To meet this Outcome you will need to show that you can act on instructions received from a client/service user.

In your logbook sheets you should explain the instructions you received and explain how you acted on those instructions including all the reasonable steps you took to ensure your action was appropriate.

You should attach supporting evidence that shows the instructions you received and the action you took to deal with or carry out those instructions.


Examples for Outcome 3.5

Examples may come from different types of legal work as shown by following the links below:

Example 1

Example 2

Example 3


Could you use your evidence for these Outcomes too?


Remember to read the guidance for each outcome to ensure you fully meet the criteria


If you applied the law to a specific matter and advised the client in writing or verbally, you could possibly use this evidence towards meeting the following Outcomes:


Outcome 2.1 Communicate legal issues using appropriate methods

Outcome 3.3 Provide clear legal advice to clients or service users


If you applied the law when you represented your client’s position to a third party, you could possibly use the evidence towards meeting the following Outcome:


Outcome 2.5 Represent a client through effective use of communication and other skills