WBL Competency 6: Professional Conduct

Outcome 6.2: Provide appropriate information to clients and service users

Provide two examples

Guidance for Outcome 6.2

To meet this Outcome you will need to demonstrate that you understand what information should be supplied to a client or service user in compliance with the relevant professional Code of Conduct (Code) that applies to you. A review of the Code may assist you in finding examples.

In your logbook sheets you should explain which element(s) of the Code you are complying with in providing the information to your client, e.g., complaints procedure: Principle 5, CILEx and/or SRA Code, Principle 5, etc.

You should attach supporting evidence that shows you provided that information to the client, e.g., a relevant client care letter.   

Examples for Outcome 6.2

Examples may come from different types of legal work as shown by following the links below:

Example 1

Example 2


Could you use your evidence for these Outcomes too?


Remember to read the guidance for each outcome to ensure you fully meet the criteria

If in providing the information to the client you addressed all issues (more than 1 issue) within the communication, you could possibly use this evidence towards meeting the following Outcome:

Outcome 2.3 Address all issues in communication